Refund policy

Returns & Refunds Policy

We want you to shop with confidence and will always aim for 100% customer satisfaction. We take every case seriously and handle with personal care. Please read our returns and refunds policy carefully before placing your order.

1. Eligibility for Returns & Refunds
Due to the nature of our food products, we only accept returns or issue refunds in the following cases:

- The product received is damaged on arrival  
- The product received is expired or has an unacceptably short shelf life upon delivery 
- The wrong product was sent to you

We do not accept returns or refunds for:

 - Change of mind
 - Taste or preference
 - Items that have been opened or consumed
 • Sale or promotional items

This policy does not affect your statutory rights under UK consumer law.

2. Timeframe to Report an Issue

Eligible return or refund requests must be reported within 14 days of delivery.

Issues should be reported as soon as possible and no later than 48 hours after delivery for food safety reasons.

3. How to Request a Return or Refund
To request a return or refund, please contact us at:

Email: hello@belive.uk

Include:
- Your order number  
- A brief description of the issue 
- Clear photos showing the damage, expiry date, or incorrect item  

We aim to review and respond to all requests within 2 working days.

4. Return Shipping
- If the claim is approved, we will advise whether the item needs to be returned.  
- Where a return is required due to our error, we will cover the return shipping cost.  
- In most cases, we may issue a refund or replacement without requiring the product to be returned.

5. Refunds & Replacements
If your claim is approved, we will offer one of the following:

- A full refund to the original payment method  
- A replacement product, subject to stock availability  

Refunds are typically processed within 5–10 working days after approval.

6. Contact
If you have any questions about this policy, please contact us at:

Email: hello@belive.uk